Messages & translation
Every conversation in one drawer, with automatic Chinese ↔ English translation.
- 1The Messages drawerFind your way around Messages, its tabs and filters, how to read and write messages, attach files, use saved replies and edit or delete what you sent.
- 2Order and PO conversationsMessage customers about their orders and factories about their POs, see what each side receives, and archive conversations you're done with.
- 3Team chat and support ticketsStart direct and group chats with your team, and raise and track support tickets with your platform support team.
- 4Asking a factory to meet a dateUse the Requests tab to check a factory can meet a delivery date before you commit to the customer, and handle requests from factories to join.
- 5Automatic translation of factory messagesIf your account has it switched on, PO messages between your team and your factories are translated between Chinese and English automatically, both ways.
- 6View as CustomerSee the customer portal exactly as one specific person sees it, read-only, to answer "I can't see my order" questions quickly.