For your customers
Guides to send your customers: approvals, confirming orders, tracking and more.
- 1Signing in and setting your passwordHow you get access to your supplier's online portal, set your password, take the first-time tour, and what to do if you're locked out.
- 2Your home page and To get doneWhat you see when you sign in, how to use the calendar, and how To get done lists everything that is waiting on you.
- 3Browsing your catalogue, stock and resourcesFind the products made for you, check off-the-shelf stock, and use the colour chart, fabrics and your detailings on file.
- 4The Locker RoomUse the Locker Room basket to collect products to order and styles to enquire about, choose freight and a date, and send it all in one go.
- 5Making an enquiry or requesting a priceAsk your supplier to design something new, or get a quote on a product priced per job, without committing to an order.
- 6Your visual jobs and their statusesFollow every enquiry on the Visuals page, understand what each status means, and know which button to press next.
- 7Approving a visualReview the artwork for each product, choose one of three decisions per product, and understand why you can't order half a job.
- 8Sending a visual to your customer for approvalGet the club, school or team you're ordering for to approve the artwork themselves, on a page that shows no prices.
- 9Confirming an orderEvery order starts as a draft. Confirm it with your PO number, freight method, delivery address and required-by date so your supplier can start.
- 10Confirming an order from a purchase order you emailedWhen your supplier builds an order from a PO you sent, one link lets you approve the artwork and confirm the order together.
- 11Raising an order from approved productsOrder products you approved for later on a visual, or reorder products already made for you from your catalogue.
- 12Reviewing and accepting a quoteOpen a quote from your supplier, choose your quantity break, send files, and accept or decline it.
- 13Approving panel printsCheck photos of the factory's sample print before the full production run, and approve or request changes product by product.
- 14Pre-production samples and job sheetsApprove a full sample garment before bulk production starts, or sign off a production job sheet for the whole job.
- 15Following your order through its stagesFind your orders, read what's on an order page, and understand each stage from Order Placed to Delivered.
- 16Messages and notificationsTalk to your supplier about any order, send files and photos, and keep on top of notifications and emails.
- 17Shipments and trackingSee what has left the factory, understand the two legs of the journey, find tracking numbers and follow split deliveries.
- 18Delivery addressesWhere your saved addresses come from, how to choose one when confirming, and how to change the address on an order.
- 19Who in your organisation sees whatWhy colleagues see different orders, products and enquiries, what the account admin can do, and how to fix something that's missing.
- 20Managing your groups (account admin)For account admins - add sub groups, choose who belongs to each, and set each group's logo, delivery address and colours.
- 21Invoices and credit notesIf your supplier invoices through the portal, how to read an invoice, pay it, handle deposits and understand credit notes.
- 22The order journey and the emails you'll receiveThe whole process from enquiry to delivery, the email that arrives at each step, and what each one asks of you.
- 23What to do when you're stuckHow to get help from your supplier, what "Link not found" means, quick fixes for common problems, and what only your supplier can change.