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Flyte Knowledge Base

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Step-by-step guides for everything in Flyte — from your first enquiry to the carton arriving at the door. Written for people who have never used it.

New updates

Flyte has just changed. If something has moved or looks different, start here.

Release26 October 2026Everything that changed in the new FlyteA complete list of what moved, what was renamed and what is new in the redesigned Flyte, with a \"Where has it gone?\" table for your team.Read more Release26 October 2026What's changed in your customer portalYour supplier's customer portal has a new look and some new features. Here is what you'll notice, and where things have moved.Read more Release26 October 2026What's changed in the factory portalThe factory portal has a new look, one language at a time, and new pages for your to-do list, calendar, capacity and reminders. Here is what changed.Read more

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The order journey, from enquiry to delivery

Every stage of a Flyte job end to end: who does what, what the customer and factory see, which emails go out and what each status means.

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Getting startedWhat Flyte is, signing in, the tour, and the whole journey from enquiry to delivery.7 guides Visuals & enquiriesTurn a customer's idea into an approved design, and an approved design into an order.9 guides QuotesPrice a job, send it, and track what the customer decides.4 guides OrdersThe order workspace, confirmation, stages, holds and everything in between.13 guides ApprovalsPanel prints, samples, product changes and payment requests that need your yes.5 guides Purchase orders & factoriesSet up factories, raise POs, and follow production from accept to ready to ship.11 guides Shipments & freightFreight methods, shipments, tracking and receiving goods.6 guides Products, pricing & sizesBase and customer products, price breaks, size groups, MOQs and detailings.14 guides Customers & the customer portalCustomers, groups, contacts, and what your customers see in their portal.10 guides Messages & translationEvery conversation in one drawer, with automatic Chinese ↔ English translation.6 guides Payments, invoicing & reportsPaying factories, invoicing customers, financials, reports and the graveyard.7 guides Settings, team & emailsYour company details, your team and permissions, and every email Flyte sends.13 guides The Flyte assistantAsk Flyte how to do anything, or have it train you, right inside the app.5 guides

Earlier updates

Release25 October 2026Welcome to Flyte — a new name and a completely new lookThe system you use every day has a new name, Flyte, and has been redesigned from top to bottom for your team, your customers and your factories.News25 October 2026Introducing the Flyte Knowledge BaseOver 150 step-by-step guides for your team, your customers and your factories, all in one searchable place.New feature25 October 2026Meet the Flyte assistantAsk Flyte how to do anything, or have it train you step by step, right inside the app. Switched on per account.