For your factories
Guides to send your factories: accepting POs, photos, samples, shipping and payment.
- 1Getting started with the factory portalHow to sign in to the factory portal for the first time, set your password, and get back in if you forget it.
- 2Finding your way around the portalWhat is in the top bar and the sidebar, and how to view one company's work at a time if you make for several companies.
- 3Switching between English and ChineseHow to change the portal language, what the switch translates, and what it does not translate.
- 4To get done and the DashboardUse To get done to see every task waiting on your factory, and the Dashboard to see your production at a glance.
- 5The purchase orders list and boardFind, filter and sort your purchase orders, understand the colours and pills, and act on many POs at once.
- 6Opening a purchase orderA guide to every part of a PO page, from the stage card and dates to delivery, attachments, payments and messages.
- 7Products, artwork and sizes on a POHow to read each product on a purchase order, including the size grid, artwork, logos, detailings, size chart, names and numbers.
- 8Accepting a PO and what each status meansSet the ETD, accept a PO to start production, request changes, mark production complete, and understand every PO status.
- 9Proposing changes, prices and custom itemsHow to ask the company to change a product, a price, the MOQ or lead time, or add an extra charge, and how to follow your proposals on Approvals.
- 10Production photos and panel printsUpload and submit panel prints for approval, resubmit after changes, mark repeat orders, and add finished garment photos.
- 11Pre-production samples (PPS)What to do when a PO needs a pre-production sample approved before you start bulk production.
- 12Holds — pausing work on a POWhat it means when a PO is on hold, how to put a PO on hold yourself, and how a hold is released.
- 13Freight and shipmentsPack finished goods into shipments, add the carrier, tracking and documents, and press Ship now when the goods leave your factory.
- 14Messages and support ticketsTalk to the company about each PO, use saved replies, stars and mute, and contact support about the portal itself.
- 15Automatic translation of messagesIf translation is switched on for your account, PO messages are translated between Chinese and English automatically. Here is how it works.
- 16Date requestsAnswer a company's request to check whether you can make products by a certain date, before they send the order.
- 17Calendar and closuresSee your closures, holidays and PO dates on the calendar, and tell every company you make for when your factory is closed.
- 18Capacity planningSet how many units your factory can make each week and see a 12-week plan of committed work against that capacity.
- 19RemindersSet private or team reminders on a PO, shipment or payment request so nothing is forgotten.
- 20Team and permissionsFor factory owners and admins - add colleagues, choose which pages they can open, control their emails, and manage sign-in.
- 21Payments and payment requestsGroup shipped POs into a payment request, send it to the company to check, and follow it until it is paid.
- 22Products, fabrics and the companies you make forBrowse the products assigned to you, keep your fabric catalogue up to date, and see each company's POs, products and payments.
- 23Settings, notifications and emailsUpdate your factory's details, understand the notification bell, and control which emails you receive.