Settings, notifications and emails
Update your factory's details, understand the notification bell, and control which emails you receive.
Settings holds your factory's details, which the companies use to reach you. The notification bell shows what has happened. Your email settings decide which emails you get. This article covers all three.
#Settings
Where: sidebar → Settings.
#Company information
Your business details, shown on your login screen and in your portal branding: company name, tagline, contact email, phone, website and address. Press Save company info.
#Your details
What the companies use to reach you: Factory name, Location, Contact email, Phone and WeChat. Press Save details.
Good to know
Only your factory's primary user (the Owner) can change these settings.
#Team & access
Team & access opens the Team page. See Team and permissions.
#Notifications
The bell in the top bar lists what happened: new POs, decisions on your proposals, photo approvals and messages. Press Mark all as read to clear it.
#Emails
Emails to factories are always in English and Chinese.
| What it covers | Where it is set | |
|---|---|---|
| Factory emails | New POs, approvals and other factory notifications. | Per person, on Team. |
| Message reminders | An email when the company replies on a PO. | Per person, on Team. |
| Invites and password links | Links to set a password. Valid for 7 days. | Sent by your owner or admin, or the company. |
#Not getting emails?
- Check that the setting is on for you (ask your owner or admin).
- Check your spam folder.
- Make sure your email address on Team is correct.
Tip
To stop emails for one conversation only, Mute it in Messages.
#Common questions
How do I change my factory's name or WeChat? Settings → Your details. Only the Owner can do this.
How do I stop emails for one conversation? Mute it in Messages.
Something in the portal is broken. Go to Messages → Support → + New Ticket. See Messages and support tickets.