Date requests
Answer a company's request to check whether you can make products by a certain date, before they send the order.
Before sending an order, a company may ask you whether you can meet a date. This is a date request. You can approve it, offer a different date or quantity, or decline it. Answering quickly helps the company give their customer a reliable date.
Where: Messages → Requests. Date requests to answer also appear on To get done.
#What a request shows
Each request shows:
- the products and quantities
- the Date required
- the company's note
#How to answer
- Approve — you can make it by that date.
- Edit — offer a different date or different quantities, then press Save.
- Decline — you cannot do it.
If you have questions, reply in the request's own thread before you answer.
Watch out
Approving a tight date means you accept the terms shown on the request: "the order with artwork must be provided same day and panel prints, if applicable, approved within 1 day." Read them before you approve.
#Request statuses
| Status | Meaning |
|---|---|
| New | Waiting for your answer. |
| Approved | You said yes. |
| Edited | You offered a different date or quantity. |
| Declined | You said no. |
| Cancelled | The request was cancelled. |
#Common questions
Where are my date requests? In Messages → Requests. They are also listed in To get done.
Are date requests translated? No. Automatic translation is for PO messages only.