Minimum order quantity and lead time

Two numbers under Production on a product's Details tab shape a lot of what happens later: the MOQ (minimum order quantity) and the Lead time (days).

#MOQ

The MOQ is the smallest quantity of a style that can be ordered. Set it under Details → Production → MOQ.

How it is used:

• It is tier 1's minimum quantity. On the Pricing tab, tier 1's Min qty is the MOQ. Until an MOQ is set, the tab says "Set the MOQ to add prices".
• It counts across sizes. Like price breaks, quantity is the total for the style across all sizes.
• Customer products follow the base's MOQ unless you set an MOQ on the customer product itself.
• It still applies with price on enquiry. Hiding the price does not remove the minimum.

When a customer builds an order in their portal and a line is below the minimum, they see "Below the minimum order of …" and are asked to add more units.

#If your account has the MOQ gate switched on

The MOQ gate is a per-account feature. If it is switched on for you, the minimum order quantity is enforced as orders are placed, rather than being information only. Ask your platform support team whether it is on for your account.

#When a factory proposes a new MOQ

Factories cannot change your products directly. A factory can propose a new MOQ (or lead time) from its portal, and the proposal arrives on Approvals as a product update. Approving it writes the new value onto the product, and on a base product it flows to linked customer products.

#Lead time

Lead time is how many days the factory needs to make the product. Set it under Details → Production → Lead time (days).

• It is required on a new product. An existing product without one still saves.
• A customer product can inherit its base's lead time.
• Lead time is set on products, not on the factory.

#How lead time sets delivery dates

Flyte uses one date rule everywhere: on the customer's confirmation page, for the urgent flag, on the customer's Freight & delivery card and in the order's date pickers.

Earliest standard date = longest product lead time on the order + the freight method's transit buffer + local delivery days

The local delivery days are only added when the order comes through your warehouse, which is the default. A purchase order shipping direct to the customer skips them.

If a customer asks for a date sooner than this, the order is flagged URGENT. That is why accurate lead times matter: a lead time that is too short means you promise dates the factory cannot meet; too long and routine orders look urgent.

Good to know

Factory closures, such as holidays, show as warnings on orders and POs but never move these dates.

#Common questions

Why can't I add prices to a product? Set the MOQ first.

Do I set lead time on the factory? No, on each product.

The customer was offered a later date than I expected. Local delivery days, including region or rural days, are added when the order comes through your warehouse. Check Settings → Shipping & freight → Local delivery.

Why is an order marked URGENT? The requested date is inside the standard lead time for the longest-lead product on it.