The Messages drawer
Find your way around Messages, its tabs and filters, how to read and write messages, attach files, use saved replies and edit or delete what you sent.
Messages is one messenger for every conversation: with customers about orders, with factories about POs, within your team, and with your platform support team. Open it from Messages in the top bar. The red number is your unread count, and each tab has its own.
Messages opens over whatever page you are on. On a desktop it opens in two panes, a list and a conversation; the expand button switches the layout. Search finds conversations by order, PO, customer, factory or team member, and finds message text too.
#The tabs
| Tab | With | For |
|---|---|---|
| All | Everyone | One inbox across orders, POs, team and support, grouped into Starred, Today and Earlier. |
| Orders & POs | Customers (orders) and factories (POs) | A specific order or PO. |
| Team | Your own team | Internal chat. Customers and factories never see it. |
| Support | Your platform support team | Questions or problems with the system. |
| Requests | Factories | Checking a factory can meet a date before you order. |
#Filters
- All: Unread, Waiting on us, Starred.
- Orders & POs: Customers, Factories, Unread, Awaiting reply, Starred.
- Team and Support: Unread, Starred, plus open tickets on Support.
Mark all read (✓✓) is on every tab.
#Reading a conversation
- Your messages sit on the right in blue.
- Teammates sit on the left with their name.
- The factory or customer sits on the left in their colour (teal or magenta) with a company tag.
- A red New line marks where you stopped reading.
- Status changes fold into one N updates line.
- Click a picture to open the full-size viewer.
- Translated messages show your language, with Show original below.
#Writing
- Enter sends; Shift+Enter starts a new line.
- Attach files with 📎, or paste or drag them in. Up to 5 files, 5 MB each. On a phone, the camera button takes a photo.
- ☰ Saved replies inserts a template. You can add your own, or share one with the team; only the owner changes shared ones.
- If sending fails, you'll see Not sent · tap to retry.
#Message actions
Hover over a message (or tap it on a phone) to react, reply (which quotes it), or copy. ⋯ has edit, pin, star message, copy link, mark as unread and delete.
- Edit your own message within 15 minutes. Everyone sees that it was "edited".
- Delete your own message at any time. The account owner can delete anyone's. Everyone, including the factory and customer, sees "Message deleted" in its place.
Nothing changes silently, so a corrected quantity is always visible as a correction.
#Stars, mutes and drafts
- Star a conversation to keep it at the top of the list.
- Use the bell to Mute a conversation, so it no longer adds to your unread count.
- Anything you started typing and didn't send is kept as a Draft, shown in red as "Draft:" in the list.
These are saved to your account, so they follow you to any computer.
#Keyboard shortcuts
j / k for next and previous, / to search, r to reply, s to star, Esc to go back, and ? for the full list.
#Common questions
The badge didn't fully clear. Opening a conversation marks only that one read. Use Mark all read.
The badge ignores a conversation. It is muted. Use the bell in the thread header to unmute it.
My attachment was refused. It is over 5 MB. Attach large artwork to the order or PO itself.
I can't edit a message. You can only edit your own, and only within 15 minutes. Deleting still works.