Signing in and setting your password

Your supplier gives you an online portal where you can see your products, place orders, approve artwork and follow every job through to delivery. The portal carries your supplier's name and logo. This article covers getting in for the first time and looking after your login.

#How you get access

You can't create your own account, and you can't add colleagues yourself. Your supplier's team adds each person and emails them a Set your password link.

1. Open the Set your password email and click the link.
2. Enter a New password and type it again in Confirm password. It must be at least 8 characters.
3. Press Set password. You'll see "Password set. You can now log in."
4. Go to the Customer portal sign-in page and sign in with your Email and Password. Use the email address your invite was sent to.

Watch out

the set-password link works once and expires. If you see "This link is invalid or has expired", ask your supplier to send you a fresh one.

#Your first sign-in

A short Getting started tour runs the first time you sign in. It points out the main parts of the portal and moves between pages as it goes. You can finish it or skip it; either way it won't appear again on its own.

To replay it later, use More → Getting started, or click your initials in the top right and choose Getting started.

The same menus have How orders work, which opens a full guide to the order journey in a new tab. That guide needs no login, so you can forward it to anyone who needs to understand the process.

#Your details

Your initials in the top right show who you're signed in as and which company you belong to. Log out is there too.

My groups → Your account shows:

• Company — the organisation your login belongs to.
• Your role — Account admin (the person who manages the account and sees everything) or Team member.
• Which groups — the clubs, schools or teams you're assigned to. These decide which products and enquiries you see. See Who in your organisation sees what.

You can't change your name, email address or password from inside the portal. Ask your supplier and they'll update it for you.

#If you forget your password

There is no "Forgot password" button. Message or email your supplier and they'll send you a new Set your password link. Follow the same steps as above.

#If your account has been disabled

"This account has been disabled" means your login has been switched off, usually after someone has left or changed role. While it's off you can't sign in and you won't receive any emails from the portal. Ask your account admin or your supplier to switch it back on.

#Common questions

How do I add a colleague? Your supplier adds them. Message them with the person's name, email address and which groups they should be in.

Can I change my email address? Not yourself. Ask your supplier.

The tour keeps appearing. Finish it or skip it once. After that it only runs when you choose Getting started.

Do I need to sign in to approve artwork or confirm an order? No. The links in your approval and confirmation emails open without a login. Signing in shows you everything in one place, but it isn't needed for those pages.