Signing in and the first-login tour

Everyone on your team signs in to the team portal with their own email address and password. Nobody shares a login, and that matters: every action is recorded by name on timelines, so you can always see who did what.

#How you get a login

You can't sign up to the team portal yourself. Someone on your team with the power to manage the team adds you in Settings → Team & access and sends you an invite.

1. Open the invite email. It carries a one-time link to set your password.
2. Choose a password of at least 8 characters.
3. You're signed in, and the Getting Started tour starts.

The invite link is valid for 7 days and works once. If it has expired you'll see "This link is invalid or has expired." Ask whoever manages your team to press Resend invite.

#Signing in after that

Go to your team portal's sign-in page and enter your email and password. After signing in you land on the Dashboard, which greets you, shows today's date and tells you how much is waiting on you.

Watch out

There is no "forgot password" link on the team sign-in page. If you forget your password, ask someone with Can manage the team to send you a Send password reset link from Settings → Team & access. That link also lasts 7 days and works once.

If you get your password wrong too many times, wait a few minutes and try again.

#The Getting Started tour

The first time you sign in, a short guided tour called Getting Started runs. It explains the main ideas, then highlights each area of the portal in turn and opens the pages as it goes.

• It only shows you areas you have access to. If your access is limited to a few sections, the tour is shorter.
• It runs once. Skipping it counts as having seen it.
• You can replay it at any time from Getting Started under your name in the menu.

Your customers and your factories have their own tours, which run the first time they sign in to their portals. The factory tour is in English and Chinese.

#If you can't see a page

What appears in your sidebar depends on the sections you have been given. If a page your colleague uses is missing for you, ask the person who manages your team to tick that section for you in Settings → Team & access. The change applies the next time you load a page. See Sections and powers.

#Common questions

I never got my invite. Check your spam folder. If it isn't there, ask the person who added you whether Email them an invite now was ticked, and to press Send invite from your row. If no Flyte emails arrive at all, your platform support team can check whether sending is connected.

My status says "Invite expired". The 7 days ran out. Ask for Resend invite.

I've been told my sign-in is disabled. An owner or manager has used Disable sign-in on your account. Your history is kept, and they can switch it back on with Enable sign-in.

Can I change my own password? Ask someone who can manage the team to send you a password reset link.