Glossary of Flyte terms
Plain-English definitions of the words Flyte uses, from visual and enquiry to PO, panel print, PPS, MOQ, size group and sub group.
Flyte uses a handful of words in a specific way. This glossary explains each one as it is used on screen. Terms are grouped by where you meet them.
#People and parties
| Term | Meaning |
|---|---|
| Customer | A company you make for: a club, school, business, often a reseller. Its people, sub groups, addresses, products and orders hang off it. |
| End customer | Your customer's own customer, the people who will wear the garments. They can review a visual through a link of their own that shows no prices. |
| Sub group | A club, school, team or department under a customer, with a short code, its own delivery address, logos and colours. Assigning people to sub groups controls what they see in the portal. |
| Account admin | The one person at a customer who manages their account in the portal. They see everything for the company. It does not mean "receives every email". |
| Order's contact | The person at the customer an order belongs to. Every customer email about that order goes to them, and only them. |
| Order emails | A per-person switch on a customer's people. Off means that person isn't sent order emails. |
| Factory | A supplier that makes your goods. Its notification users receive your POs by email. |
| Designer | A team member marked as a designer. They can be assigned visual jobs and are emailed when the customer responds. |
| Platform support team | The people who run Flyte for you. Reach them from Messages → Support. |
#Designs and enquiries
| Term | Meaning |
|---|---|
| Enquiry / visual job | The same thing: a design job, with a reference such as VIS-0123, from first enquiry to customer approval. Found under Visuals. |
| Visual | The design itself: front and back renders, logo placements and details for each product, sent to the customer to approve. |
| Approve & Place Order / Approve for Later / Request Changes | The three decisions a customer makes on each product of a visual. An order is only placed once every product is approved. |
| Logo placement | A logo on a product, with its position. Saved logos live in a sub group's logo library for reuse. |
| Detailing | Decoration that isn't a printed logo: neck labels, neck tape, care labels, woven tabs. Kept in a library on the customer. |
| Price on enquiry | A product that shows Price on enquiry instead of a price. Customers press Request a price, and your team quotes it. |
| Quote | A priced offer the customer accepts or declines online. Accepting does not create an order. |
#Orders and production
| Term | Meaning |
|---|---|
| Order | What the customer buys. It starts as a Draft and becomes real when your team confirms it. |
| Locker Room | The basket in the customer portal. Order items become a draft order; enquiry items become a visual job. |
| Ready to Check | The customer has confirmed. Still a draft, but now your team's move. |
| ETD | The delivery date you promise on an order, or the factory's estimated date on a PO. An order can't be confirmed without one. |
| Lead time | How many days a product takes to make. It drives the customer's earliest standard date. |
| URGENT | An order whose required date is inside the standard lead time. |
| Purchase order (PO) | What you send a factory to make goods. One PO is for one factory, and can cover several orders. PO prices are buy prices in the factory's currency. |
| Panel prints / production photos | Photos of a sample the factory makes before the full run, approved by the customer product by product. |
| PPS (pre-production sample) | A complete sample garment, made and shipped before bulk production, for orders that need one. Bulk doesn't start until the customer approves it. |
| Job sheet | A document some jobs send to the customer to approve. Approving it can't be undone. |
| Hold | A pause on an order or PO, with a reason such as unpaid deposit. The factory is told. |
| Approvals | The page (also called the Approval Center) where you decide what factories ask for: product changes, price changes, extra lines, payment requests. |
| To Get Done | One list of everything waiting on you. Customers and factories have their own. |
#Products, sizes and prices
| Term | Meaning |
|---|---|
| Base product | The blank garment as the factory makes it, with no customer. |
| Customer product | A base product decorated for one customer. It stays linked to its base: the size group and size chart always follow the base. |
| Stock product | A supplier's off-the-shelf item, kept up to date from supplier feeds and shown in the customer portal's Stock area. |
| Customer code | A unique 1–9 character code for each customer. It is the spine of their product codes. |
| Size group | The list of sizes a product can be ordered in, in that order. Set in Settings → Size groups & detailings. |
| Size chart | A table of garment measurements. It is not the list of orderable sizes. |
| Uni / OSO | Uni is a one-size group for custom lines that aren't garments (setup costs, design fees, credits). OSO ("One Size Only") is a real one-size garment. |
| MOQ | Minimum order quantity. On a product's price tiers, tier 1's minimum quantity is the MOQ. How strictly it is enforced on orders depends on whether your account has the MOQ gate switched on. |
| Buy price / sell price | Buy prices are what you pay the factory and drive POs. Sell prices are what the customer pays. They are separate. |
| Mark-up tiers | Percentages added to cost to get sell prices. Customers can have their own, or use your defaults. |
#Freight and money
| Term | Meaning |
|---|---|
| Shipment | One consignment from a factory to one place, built from PO lines. |
| Freight | The international leg from the factory to your warehouse, by air or sea. |
| Local delivery | The last leg, from your warehouse to the customer. |
| Landed cost | The cost of a product once freight, duty and fees from landing the shipment are spread across it. |
| Payment run | A group of unpaid POs paid together, with the actual payments recorded inside it. |
| Graveyard | Where deleted records go. Most can be restored. |
#Portal tools
| Term | Meaning |
|---|---|
| Link pages | Approval and confirmation pages sent by email. They need no login and can be forwarded. |
| View as Customer | A read-only view of the customer portal as one specific person sees it. |
| Flyte assistant | An AI assistant, on accounts where it is switched on, that answers how-to questions. See What is the Flyte assistant. |