What is Flyte · Flyte Knowledge Base

Flyte is an order management system built for apparel merchants: businesses that design decorated garments for clubs, schools, teams and companies, have them made by factories, and deliver them. It keeps every enquiry, design, order, purchase order and shipment in one place, and gives each party in the job their own view of it.

#Three parties, three portals

Almost every question about Flyte comes down to who is being asked to do what. There are three parties in a typical job, and each has its own portal.

Portal	Who uses it	What they do there
Team portal	You and your staff	Design visuals, build orders, raise purchase orders, manage customers, factories, products, freight and payments
Customer portal	Your customers	Browse their catalogue, start enquiries, approve work, confirm orders, track progress, message your team
Factory portal	The factories that make your goods	Accept purchase orders, upload production photos, propose changes, book shipments, request payment

On top of the portals there are link pages: approval and confirmation pages sent by email. They need no login, so a customer can forward one to whoever signs off.

#There are often three parties on the customer side too

Your customer is often a reseller, such as a uniform or club supplier. The people who will wear the garments are their customers. That is why:

emails and approval pages carry your customer's logo and colours, so they can forward them on;
an end customer can approve a design and enter quantities, but your customer still confirms the order, because only they can commit their money.

#How the portals connect

The three portals all work from the same records, so nothing is re-typed between them.

A customer's enquiry from their portal becomes a visual job in your team portal.
When the customer approves the visual and orders, a draft order appears for your team.
When your team confirms the order and raises a purchase order (PO), the factory sees it in their portal once it is submitted. Draft POs are never visible to the factory.
When the factory accepts the PO, marks production complete or ships, the status moves on your PO and on the customer's order.
Messages flow the same way. An order's conversation is between your team and the customer. A PO's conversation is between your team and the factory.

#What each side can and can't see

Each portal shows only what that party needs.

Customers see sell prices, their own products, orders and shipments, never buy prices, factory names or your internal notes.
Factories see buy prices in their own currency, the POs you have submitted to them, and the products on them. They never see your sell prices, margins, other merchants' work or your customer records.
Your team sees everything, limited only by the sections each person has been given in Settings → Team & access.

Good to know
A factory that makes for several merchants has one login and sees each merchant's work separately. Your work is never shown to another merchant.

#Features switched on per account

Some parts of Flyte are switched on for some accounts and not others. Where an article describes one of these, it says so. They include the Flyte assistant, invoicing, the online store, Create in Shopify, Garment Works and the MOQ gate. If you can't find something an article mentions, it may not be switched on for your account; your platform support team can tell you more.

#Where to go next

#Common questions

Do my customers need a login to approve work? No. Approval and confirmation pages are link pages that need no login. The customer portal is for browsing, ordering and tracking.

Does the factory need to be on the factory portal? No. A factory without a login can be sent POs by email, and you move its POs on by hand. See your purchase order guides for the details.

Can a customer see which factory makes their goods? No. Customers never see factory names or factory costs.

#Three parties, three portals

#There are often three parties on the customer side too

#How the portals connect

#What each side can and can't see

#Features switched on per account

#Where to go next

#Common questions

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