How Approvals works
The Approvals page is where your team decides on everything a factory proposes. Learn the tabs, filters, request types and how a decision reaches the factory.
Approvals (other pages call it the Approval Center) is where your team decides on everything a factory asks: changes to products, price changes and extra lines on POs, PO change requests, payment requests, and production photos waiting to go to the customer. Factories propose; you decide.
Open it from the sidebar. The orange badge is the number pending.
Good to know
this is not where customers approve visuals or orders. Those decisions show on the visual job and in the order's Approvals & changes card.
#The page
- Tabs: Pending, Approved, Rejected and All, with counts.
- Search: "Search PO, product code, factory or note…".
- Type filter: Production photos, Product changes, PO changes & extra lines, Payment requests.
- Factory filter.
- Columns: Submitted, Factory, Type, Reference (product code or PO number), What's changing, Status and Actions.
Click a row to see the change in full: each Field with its Current and Proposed value, the factory's Reason, who decided, and Approve / Reject.
#Request types
| Type | What the factory is asking | Read more |
|---|---|---|
| Product update | Changes to a product's details or buy prices. | Product and price changes |
| Line price change | A new price on one style or extra line of a PO. | Product and price changes |
| PO custom line item | An extra charge on a PO, such as setup. | Product and price changes |
| PO change request | Changes to a PO before they accept it. | PO change requests |
| Production photos | Panel prints to review and send to the customer. | Production photos and samples |
| Payment request | A request to be paid for a group of POs. | Factory payment requests |
#Deciding
- Open the request.
- Press Approve and confirm, or Reject and optionally give a reason. The reason is kept.
After a product, price or custom-line decision, the factory is emailed at its notification contacts and sees the decision in its portal. Its copy of the PO updates.
Each item is decided once. If a colleague got there first, you'll see it is already actioned; reload the page.
#Where pending items also show
- To Get Done lists factory changes and panel prints awaiting a decision, with Review.
- Your store contact email (Settings → General) is emailed when a product update arrives.
#Common questions
Can I undo an approval? No. Edit the product or PO back yourself and tell the factory.
I rejected something by mistake. Ask the factory to resubmit it, or make the change yourself.
The factory says it never heard back. Decisions are emailed to the factory's notification contacts, set on the Factories page, and also show in their portal.