Sending a conversation to a human, and privacy

The Flyte assistant answers from the guides. When your question goes beyond them, or you'd rather talk to a person, Send to a human passes the conversation on to your platform support team.

#When to use it

• The assistant says it isn't sure, or the guides don't cover your question.
• Something looks broken: a button doesn't work, a page won't load, or what you see doesn't match the guides.
• You need something done that you can't do yourself.
• You want a person to confirm an answer before you act on it.

#Step by step

1. In your conversation with the assistant, press Send to a human at the top of the chat.
2. Confirm.
3. Your conversation becomes a support ticket for the platform support team, so you don't have to explain it all again.

#What happens next

The ticket appears under Messages → Support alongside your team's other tickets.

Support replies are labelled "(Support)" and ring your bell. Attach screenshots in the ticket to show what you see. Press Mark resolved when you're done.

#Privacy

• Support tickets are visible to your whole team and to the platform support team. Once you send a conversation to a human, your colleagues can see it too.
• Never put passwords or card details in a support ticket, or in a chat with the assistant.
• The assistant can't see your data. It has no access to your orders, customers, products, prices or messages, so it can't reveal them.
• It serves your company only. It won't discuss any other business on Flyte, and has no information about them.
• It keeps its own instructions private, and won't discuss how the platform is built or run.

#Common questions

Can I get a person without using the assistant? Yes. Go to Messages → Support and press New support ticket, enter a Subject and Message, then Create ticket.

Who answers support tickets? Your platform support team, the people who run Flyte for you.