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Flyte Knowledge Base

Customer logo and brand colour

Give each customer their own logo and brand colour so the emails and approval pages they forward carry their branding, not yours.

2 min read

Most of what Flyte sends your customers is designed to be forwarded to their customers. That's why each customer can have their own logo and brand colour: emails and approval pages about their work then carry their branding, and their customer never needs to know you exist.

#Where to set it

Open the customer, go to Company details and find the Brand section.

  • Upload logo / Remove. This saves straight away. It is used on approval emails and approval pages.
  • Logo for light backgrounds — optional. A customer's main logo is usually white artwork for the coloured email banner. If so, upload a dark or full-colour version here for the top of their portal, which is white. Leave it blank to use the main logo. Emails always use the main logo.

#Brand colour

Pick from the swatches, use the picker, or type a hex code. Clear removes it. The "How it will look" preview shows the result.

  • Choose a dark colour. White text sits on it, in the banner and on buttons.
  • Black is a valid choice. It's only recorded once you actually touch the picker, so opening and saving a customer won't make them black by accident.

#How the colour is chosen

On emails and pages about a customer, Flyte uses:

  1. the customer's brand colour, if set;
  2. otherwise your brand colour from Settings → General;
  3. otherwise the default.

Your account's logo and colour are set in Settings → General → Brand, which also has the mirror-image option: a Logo for dark backgrounds, for the dark menu. See Settings: General.

#Common questions

The brand colour doesn't show on approval pages. It's probably too light. Pick a darker colour.

The customer's logo looks invisible at the top of their portal. It's white artwork on a white background. Upload a Logo for light backgrounds.

An email shows my logo, not the customer's. The customer has no logo uploaded on their record.

Related guides

The order journey, from enquiry to deliveryEvery stage of a Flyte job end to end: who does what, what the customer and factory see, which emails go out and what each status means.Customer emails, approvals and the timelineUse the order's Approvals & changes card, switch individual customer emails on or off, and keep a record on the order timeline and internal notes.Detailings (labels, neck tape and tabs)Build a customer's library of neck labels, neck tape, care labels and woven tabs, and attach them to products so the factory always sees them.