Customer detailings
Keep each customer's neck labels, neck tape, care labels and woven tabs in a library, and add them to products in two clicks.
Detailings are decoration that goes on the garment but isn't a printed logo: neck labels, neck tape, care labels, woven tabs. Flyte keeps them in a library on each customer, so they're set up once and added to products in a couple of clicks, and the factory always works from the same file you do.
#Step by step: add a detailing
- Open the customer and go to the Detailings tab.
- Press Add detailing.
- Enter a Description and upload a Thumbnail. Both are required.
- Optionally add a Size, an Artwork file (seen by your team and the factory only) and Internal notes (never shown to the customer).
- Press Save detailing.
#Using a detailing
Pick it onto a product or an enquiry line with + Add Detailings. From there it appears on the PO, the order, the factory board and the customer's portal, under the heading Logos & Detailings.
Good to know
You can't create a detailing in the middle of an enquiry. The visual workspace only picks from the library, so a label can never exist on one job and nowhere else. If it's missing, add it on the customer first.
#The library is the truth
- Editing a detailing updates every product carrying it, straight away, including jobs already with the factory. A neck label is a standing spec, so fix it once.
- Deleting a detailing doesn't strip it off products that have it. They keep their last copy. The confirmation tells you how many products that is.
#Who sees what
| Description | Thumbnail | Size | Artwork file | |
|---|---|---|---|---|
| Your team | Yes | Yes | Yes | Yes |
| Factory | Yes | Yes | Yes | Yes |
| Customer | Yes | Yes | Yes | No |
Internal notes are never shown to the customer.
Customers see their full set under More → My detailings in the portal.
#Shared detailings
Your own neck tape, care labels and trims that apply to every customer go in Settings → Size groups & detailings → Shared detailings. They're offered on every customer's products alongside the customer's own.
#Common questions
Why can't I add a detailing to a base product? A base product is shared by every customer who uses it, so one customer's label would appear on everyone's version. Add it to the customer product.
A customer wants a new label. Add it on their Detailings tab. Customers can't add detailings themselves.