Factory payment requests

Factories working in the factory portal can group their POs and ask to be paid. A payment request is a request, not a payment: you check it, approve it, and then record the payment as usual. Approving does not pay anything.

#How a request arrives

• On Payments, as a payment marked Factory request and Awaiting approval.
• On Approvals, under the type Payment requests (you need the Approvals permission).
• As a bell notification, and by email to team members who have the Factory payment requests email notification switched on.
• On the Purchase Orders list, where each included PO shows "payment requested" under its status.

What's changing on Approvals shows the amount, currency and number of POs.

#What the factory can include

Factories can only request payment for POs that have shipped or been delivered and are not already paid or on another request. One request covers one company in one currency.

#Step by step: approve and pay

1. Open the request on Approvals, or open the payment on Payments and press Go to Approval Center.
2. Check the POs and amount against the factory's invoice.
3. Press Approve. The factory is told.
4. Go back to the payment on Payments.
5. Record each transfer under Payments made, with its amount, exchange rate, fees and date.
6. Press Close payment once the transfers add up to the total. The POs are marked Paid.

You cannot record transfers on, or close, a factory request until it has been approved.

#Step by step: decline

1. Open the request.
2. Press Reject and give a reason.
3. The request is marked Declined, and the factory sees your reason on its own page.

Tip

Write a reason the factory can act on, such as "PO P-1042 has not been delivered yet, please remove it and resend". They will need to send a corrected request.

#PO numbers you do not recognise

A factory can bill a PO number Flyte cannot match: renumbered, deleted, or from before they were connected. Those lines are kept and shown in red rather than dropped, because the total they are asking for includes them. Check these with the factory before approving.

#You cannot edit a request

You cannot add POs to a factory's request or remove them, and you cannot change the amount. It must match their invoice. If it is wrong, decline it with a reason and ask for a corrected request.

#Common questions

I approved it, but the POs are not paid. Approval only accepts the request. Record the payment on Payments and close it.

The factory says it still shows awaiting payment. That is correct until you record the payment.

Can I change the amount? No. Decline with a reason and ask for a corrected request.