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Tracking numbers and carriers

Set up carrier tracking links so tracking numbers become clickable for your team and your customers.

2 min read

When you record a tracking number on a shipment, Flyte can turn it into a link to the carrier's tracking page. Your team sees the link on Freight and orders, and your customers see it on their order and in their emails.

#Adding tracking to a shipment

  1. Open the shipment and find Carrier & tracking.
  2. Choose the Carrier and Freight type, and enter the Tracking number.
  3. Press Save details.

The number then shows with Copy and Track ↗. These details freeze once the shipment is closed, and closing it copies the carrier and tracking onto the orders.

Go to Settings → Shipping & freight → Carriers. Each carrier has a Tracking URL.

  • Put {tracking} where the tracking number belongs, for example https://carrier.example/track?number={tracking}.
  • The URL must start with https://.
  • If the URL has no {tracking}, the number is added to the end.
  • Common carriers come pre-filled, marked Default.
  • Clear a carrier's URL if you do not want a link for it.

With no template, the tracking number shows as plain text with a copy button.

#What the customer sees

Customers see each shipment's tracking link in their order's Freight & delivery card and in the emails they receive about it.

#Two journeys, two tracking numbers

Freight tracking covers the international leg from the factory to your warehouse. Local delivery from your warehouse to the customer is a separate leg. If your account has a dispatch integration switched on, local courier tracking is recorded as each part of the order goes out, and the customer is emailed for each one.

#Common questions

The tracking number is not a link. Set the carrier's Tracking URL in Settings → Shipping & freight → Carriers.

The link goes to the wrong page. Check where {tracking} sits in the carrier's URL.

Can I change tracking after closing a shipment? Reopen shipment first; carrier and tracking freeze on close.

Related guides

The order journey, from enquiry to deliveryEvery stage of a Flyte job end to end: who does what, what the customer and factory see, which emails go out and what each status means.Setting up your account, a checklistThe order to set up a new Flyte account in: company details, logo, brand colour, warehouse address, team, emails, factories, products and customers.Letting your customer's customer approveHow the "Send to my customer for approval" option and the Classic rep review phrase work, and what you do when an end customer asks for changes.