Order statuses
What every order status means, from Draft to Closed, and who is holding the job up at each stage.
An order's status tells you where it is in the journey and whose move it is. Statuses only move forward: a later step never drags an order back.
#Before the factory
| Status | What it means | Whose move |
|---|---|---|
| Draft | Being built, or out with the customer to confirm. Nothing ordered. | Yours, or the customer's |
| Ready to Check | The customer confirmed. Still a draft. | Yours — check and confirm |
| Scheduling | Confirmed, but no PO raised for some or all of it yet. | Yours — raise the PO |
| Submitted | The PO is with the factory. | The factory, to accept |
#Approvals before the bulk run
Before the bulk run, the factory may photograph a sample print (panel prints) for you to review and send to the customer, or make a full pre-production sample. While that happens the order shows one of these:
| Status | What it means |
|---|---|
| Panel Prints to Review / Sample Approval | Production photos are going through review and customer approval. |
| Sample Changes | At least one product came back with changes requested. |
| Partial versions of the above | Not every product has been sent yet. |
| PPS Approval | A full pre-production sample is with the customer. |
Approval status is judged per order. One PO can carry several orders, and each order moves to Production once all of its own products are approved.
#Production and shipping
| Status | What it means |
|---|---|
| Production | The factory is making it. |
| Awaiting Shipping Instructions | Production is complete but the order has no freight method. The factory is waiting on you; set one and it moves on by itself. |
| Ready to Ship | Production is complete and a freight method is set. Book the freight. |
| Shipping | The goods have left the factory. |
| Received | Arrived at your warehouse. |
| Out for Delivery / Local Shipping | On the way from your warehouse to the customer. |
| Delivered | Delivered. Set by hand. |
| Closed | Delivered and the PO is paid. The final state. |
#Holds
| Status | What it means |
|---|---|
| On Hold | The order is on hold, with a reason. See Holds, splits, merging and deleting. |
| Partial On Hold | Part of the order is on hold. |
#Two journeys
Freight is the international leg from the factory to your warehouse, the air or sea choice made at confirmation. Local delivery is the last leg from your warehouse to the customer, and that is what the customer's tracking link covers.
#Common questions
Why is the order at Submitted when the factory asked for changes to the PO? The order isn't wrong; the PO is. Linked orders stay at Submitted while the PO is at Not Approved.
Why didn't the order move to Delivered on its own? Delivered is set by hand.
What's the difference between Ready to Ship and Awaiting Shipping Instructions? Whether the order has a freight method. The split shows who is holding the job up.