Editing email wording
Change the wording of the editable customer, factory and team emails, use placeholders safely, send a test, and revert to the default.
You can reword many of the emails Flyte sends, so they sound like your business. Your logo, colours, header and footer are added automatically; you change only the subject and body.
#Where to find it
Settings → Emails & reminders → Email templates. Templates are shown as cards in three groups, Customers, Factories and Your team. Each card says who receives the email and when it's sent, with a pill:
| Pill | Meaning |
|---|---|
| Default | Using the built-in wording |
| Customised | Your own wording is saved |
| Unsaved | You've made changes you haven't saved yet |
#Which emails can be edited
Customers: Enquiry received, Order confirmed, Requested date cannot be met, Confirm your order — reminder, Review & confirm your order (and its reminder), Visual ready to review, Visual waiting — reminder, Artwork ready to review, Job sheet for approval, Production samples ready, Pre-production sample ready, Order has left the factory, Updated artwork ready — review & confirm.
Factories and your team: PO Submitted, Approval Request, Change Approved, Change Rejected, Factory Message.
Emails not listed have fixed wording.
#Step by step
- Click a template card (Edit). An editor opens with a live preview beside it. Switch to HTML if you need to.
- Edit the subject and body.
- Use placeholders for details that change per email. They show as grey chips, for example
{{order_ref}}or the email's buttons. Click one in the list to drop it in at the cursor. - Press Save.
- Press Send test to mail yourself a copy filled with sample data.
#Placeholders can't be deleted
Placeholders are filled in when the email sends, and the buttons are how the recipient reaches the right page. A save that would lose one is refused, because a missing link is a dead button.
#Keep factory emails in both languages
Factory emails are sent in English and Chinese, because email has no language switch. If you edit a factory template, keep both languages.
#Reverting
Press Revert to default to restore the built-in wording.
Watch out
A customised template keeps your wording for good. Later improvements to the default wording won't reach it until you revert. If a template looks out of date compared with others, check whether it's Customised.
#What editing doesn't change
Editing a template changes only the wording. Who receives the email, when it's sent, and the order's own Customer emails switches all work exactly as before.
#Common questions
My save was refused. You removed a placeholder. Put it back, or click it in the list to re-insert it.
Can I edit an email that isn't listed? No. Emails not listed have fixed wording.
Can I change the logo or footer in a template? No. The header, logo and footer are added automatically from Settings → General.